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Job Details

Protective Svcs Mgr

Company name
Bank of America Corporation

Kansas City, MO, United States

Employment Type

Manager, Project Management

Posted on
Oct 10,2019

Valid Through
Jan 23,2020

Apply for this job


Job Description:

Key objectives for this position:

Provide leadership to meet all objectives of the Security System Credential Management program while creating workforce stability by cultivating an engaged, cooperative, spirited and well coached team of professional employees

All duties expected of a Bank of America personnel manager ensuring compliance with LOB policies and procedures to include work schedules and timekeeping routines

Consistent staffing disciplines to meet performance objectives to include covering vacant Shift Lead / proxy Operations Manager positions on short notice working weekends and/or extended hours as needed. Reliable attendance is critical

New hire and daily training execution, coordination, documentation, cross training, and career development of employees

Coaching Operations Specialists on the proper execution of SOACC functions while role modeling desired behaviors to excel above the expected minimum performance expectations.

Engagement of appropriate support resources during technology issues or outages

Liaison between SOACC and LOB managers to provide assistance and timely issue resolution

Participate in investigations of physical security incidents and other incidents as directed, providing timely, thorough and accurate documentation appropriate for distribution to executive leaders.

The Security System Credential Management team is responsible for provisioning access credentials for vendors and bank associates at facilities protected by a DMP security system including financial centers, ATMs, call centers, and home loan centers.

The credential management team also distributes quarterly credential audits, processes audit revocations, and escalates non-compliance to the appropriate line of business or vendor executive, while ensuring adherence to enterprise audit guidelines.

Additional responsibilities include managing incoming and outgoing phone calls, responding to Live Chat and email inquiries, and managing credential projects for facility openings and closures, vendor transitions and acquisitions, and temporary construction and technology enhancements.

Required Skills/Qualifications

Have 2+ years of managerial experience

Proven leadership abilities

Effective interpersonal, communication and writing skills

Ability to propose and execute on approved business strategies with minimal oversight

Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Must have a valid driver’s license

Detail oriented

Team focused

Project management experience.

Desired Skills

Security or Command Center management experience

Proficiency in MASterMind Alarm Monitoring, RemoteLink, and NICE

Demonstrated proficiency in digital video management, security video, and intrusion detection

Versed in SharePoint site development and management

Active relationships with strategic business partners, team members and external contacts that are relevant to SOACC.

Posting Date

: 10/10/2019


Kansas City, MO, 2001 NE 46TH ST (MO8050),

Charlotte, NC, 13510 BALLANTYNE CORPORATE PL (NC2109),

- United States


: Yes, 10% of the time

Full / Part-time

: Full time

Hours Per Week

: 40


: 2nd shift

Company info

Bank of America Corporation
Website :

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