Lead Product Owner - ServiceNow

Profile

Description

Humana is seeking a dynamic leader to be the Product Owner and overall enterprise representative for our ServiceNow PPM module. You will lead a team that drives product strategy and will implement PPM capabilities and processes to be utilized across our enterprise IT department. This pivotal role will interact with all levels across the department including the most senior levels of the IT organization.

If you are seeking a rewarding and impactful role in a highly respected company which incorporates the newest technology, ideas, process, and will utilize your skills to their fullest, then apply for this role and be prepared to make an impact at Humana.

Responsibilities

The Lead Product Owner maximizes value of product created by Agile team. Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Responsibilities

Establishes and maintains the ServiceNow PPM product strategy and roadmap, and maintains the publication and currency of these documents

Understands technology strategy, ServiceNow cross-product strategy, and related strategies and roadmaps to ensure roadmap alignment across various ServiceNow products

Operates strategically and understands the big-picture ServiceNow landscape

Develops strategic roadmap and owns/manages the ServiceNow PPM backlog

Works with process owners, key process stakeholders and platform and product development partners to build the product backlog.

Analyzes vendor's release roadmap to identify impacts and opportunities and translates them into the product backlog and opportunities

Serves as the Agile team's primary contact for information, work prioritization, and decision-making.

Engages the vendor for problem solving future product enhancements and complex design evaluation

Tracks and reports progress of the product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations

Delivery of Monthly Operational Reporting to senior leadership and stakeholders

ServiceNow capability road shows to current and prospective business process owners within Humana to improve the PPM process capabilities on the platform

Understand the capabilities being delivered as part of each platform upgrade and how the PPM process can benefit from these improvements.

Accountable for the successful implementation of bi-annual ServiceNow upgrades

Acts as a champion for users to increase adoption, eliminate barriers and ensure success during release transitions

Required Qualifications

Bachelor's degree and 8 years of technical experience, or equivalent

3 years of Project and Program Management Experience

4 years of experience creating and implementing strategic plans and roadmaps at the executive level for enterprise-wide business initiatives

3 years of experience implementing ServiceNow capabilities

Proficient with ServiceNow ITBM-PPM Product or commitment to achieve proficiency in first 90 days

Advanced experience as a Product Owner/Manager

Strong experiential knowledge of Project and Program Management Best Practices

Highly skilled communicator and serves as a Subject Matter Expert for Sr Leadership readouts

High competency in building reports for the appropriate audience with the right level message

Knowledgeable with Azure DevOps or other Agile tools and processes

Preferred Qualifications

ServiceNow PPM Expertise

SAFe SPC Certification

Typically requires a Bachelor's degree and 8 years of technical experience, or equivalent and 2 years of project leadership experience

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com