IT Vendor Performance Analyst

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Job Information

Tyson Foods

IT Vendor Performance Analyst

in

Springdale

Arkansas

At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.

En Tyson Foods, la seguridad de los miembros de nuestro equipo es nuestra principal prioridad. Por esa razón, los solicitantes seleccionados para este puesto deben estar completamente vacunados contra COVID-19 como condición de empleo. Se requerirá la verificación de la vacuna para ingresar a las instalaciones de Tyson.

Job Details:

The IT Vendor Performance Analyst provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations. The performance manager monitors the day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examines measured results for problem determination and root cause analysis, and works with the vendors on continuous improvement. Additionally, he or she takes appropriate action to correct failed activities, functions and processes. The individual IT Vendor Performance Analyst also assesses internal customer satisfaction levels with selected vendors, and continuously guides service activities to maintain and enhance the gains achieved through corrective actions. The IT Vendor Performance Analyst sets vendor/service provider performance direction and priorities and prepares new SLAs as required.

REQUIREMENTS:

EDUCATION: A bachelor's degree is typically required, preferably in an analytical field (such as general business, economics, computer and information science, mathematics, statistics, finance, or other technical areas). Project Management Institute (PMI) training is desired, but not required. Six Sigma experience is desired, but not required.

EXPERIENCE: Three to five years in IT service delivery, IT contract management or general vendor management is preferred. Experience with project management, sourcing, business analytics, IT service management, vendor relationship management, procurement or prior vendor performance management background is a plus. Information Technology Infrastructure Library (ITIL) experience desired, but not required.

COMPUTER SKILLS: Microsoft Office suite including PowerPoint Excel and Word. Experience with Microsoft Project, Planisware or other project management applications is a plus.

COMMUNICATION SKILLS: Strong verbal and written communication skills as well as the demonstrated ability to actively listen are required. We seek an individual with the ability to bridge communications between the IT organization and its business customers, with a focus on developing an understanding of what the IT organization and its vendors can deliver, and how the deliverables can be measured most effectively. The ability to influence others and move toward common vision without formal authority is a must.

SPECIAL SKILLS: Ability to manage across organizational boundaries, with the goal of understanding political drivers and influencers. Knowledge of schedule management processes and tools is a plus. Strong analytical skills are required an understanding of basic statistics and a proficiency in Excel. Experience in data analytics and data visualization tools is highly desired. Strong organizational and management skills are the foundation of the IT vendor performance manager's job.

SCOPE DATA:

Vendor Performance Strategy - Introduce a robust and standardized vendor performance management program that aligns with business objectives to deliver results. Develop a structured vendor performance management framework to implement consistency across your vendor portfolio. Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards. Create and issue satisfaction surveys that encompass both internal and vendor 360-degree feedback, and act on concerns. Demonstrate a clear line of sight from business objectives to vendor performance management metrics when creating reports. Define the contractual performance levels and assist in setting internal customer expectations for performance.

Vendor Performance Review - Perform overall contract oversight for performance management, which includes benchmarking, SLA and operational-level agreement (OLA) tracking. Monitor and report performance results to all levels in the organization, as appropriate, and adjust the format, detail and content of your results for different stakeholders. In multivendor environments, oversee or manage service integration across multiple internal and external providers.

Vendor Performance Analysis - Collate and analyze vendor performance data, and identify key trends, such as innovation, flexibility, corporate and social responsibility, and market penetration. Vendor scorecards should include assessments of performance, contract, relationship and risk against objectives, outcomes, measures, and targets. Review SLAs/OLAs and SLA/OLA changes for adherence to customer needs and that they benchmark to market best practices. Understand service levels and their relationships to vendor pricing.

Vendor Performance Reporting and Reviews - Communicate business results and benefits through scorecards and dashboards. Review vendor performance with executives, key stakeholders and vendors, and define and implement a performance improvement plan. Conduct oversight of special projects delivered by external service providers.

Vendor Performance Improvement - Engage the business units to understand the vendor's effectiveness in meeting the business needs. Ensure that vendors perform root cause analysis for failed performance metrics and that corrective actions are implemented to resolve performance issues. Ensure that vendors' continuous improvement activities across all services are being performed and monitor the corrective action process. Implement levels of control using benchmarks and other monitoring tools to ensure that IT-service, steady-state operations are achieved and maintained. Provide an issue-escalation path to resolve vendor performance disputes. Provide input to evaluation and selection, and contract negotiations for IT acquisitions.

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (https://www.tysonfoods.com/sites/default/files/2020-07/CCPA applicant notification.pdf) .

At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.

Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.

At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!

We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.

We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.

To learn more about our culture, please read Our Purpose (http://www.tysonfoods.com/who-we-are/our-story/purpose-values) .

Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.

Company info

Tyson Foods, Inc.
Website : https://www.tysonfoods.com/